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Diabetes help line to assist people seeking solutions to insulin affordability

Special to the NNPA | 7/25/2018, 10:36 a.m.
Starting Aug. 1, a new dedicated help line called the Lilly Diabetes Solution Center will assist people who need help ...

Special to the NNPA

INDIANAPOLIS – Starting Aug. 1, a new dedicated help line called the Lilly Diabetes Solution Center will assist people who need help paying for their insulin – such as those with lower incomes, the uninsured, and people in the deductible phase of their high-deductible insurance plans, Eli Lilly and Company announced last week. A customized suite of solutions for all Lilly insulins, including for Humalog insulin will be used by help line operators to find answers that best fit the personal circumstances of patients.

Among the multiple solutions being made available through the help line are short-term and long-term options for people with immediate needs for insulin and how people with lower incomes can access Lilly insulin through free clinics. Lilly is donating Humalog and Humulin [insulin human injection] to three relief agencies – Americares, Direct Relief and Dispensary of Hope – to supply nearly 150 free clinics across the U.S.

“We want to hear from people who have trouble paying for their insulin so that we can try to find a solution for them,” said Enrique Conterno, president of Lilly Diabetes and Lilly USA. “People with diabetes face numerous costs for their treatment including medicines, supplies and doctor visits. Our solution center can help relieve the cost burden for many people and better ensure they receive comprehensive treatment for diabetes. Our solution center will take a targeted approach to the problem by finding customized solutions for people.”

David A. Ricks, Chairman and CEO of Lilly, added, “While the current system works for many people, there are still gaps. That’s why Lilly is working with PBMs, insurance companies, advocacy groups and others to bring solutions to patients, and why we are advancing additional solutions today. Lilly and our partners share a commitment to reduce the cost of insulin at the pharmacy counter so that everyone who needs our medicines to manage their diabetes is able to get them.”

Based on estimates from market research data, more than 400,000 people living with diabetes in the U.S. and Puerto Rico could benefit from the new solution center. Conterno said Lilly will continue to build upon these solutions with additional answers for people who need relief from high out-of-pocket costs.

Following solutions will be made available starting Aug. 1:

Help line

The help line will be a dedicated service that identifies solutions for people who have trouble affording their insulin. The solution center help line will be staffed with people who find options based upon the personal circumstances of the person in need – including their location, type of insurance and income level. The goal of the help line is to ensure each person who uses Lilly insulin is matched with the best cost solution available. The phone number will be made available Aug. 1.

Free clinics

Lilly is donating insulin to three relief agencies – Americares, Direct Relief and Dispensary of Hope – to eventually supply nearly 150 free clinics across the U.S. with Lilly insulin. Help line operators will point people toward clinics that are most convenient to them and explain how to access them. Lilly is working now with the relief agencies to identify as many clinics as possible that can adequately store and distribute insulin to people who need it. (Qualifications will differ clinic-to-clinic).