Public service loan forgiveness program fails to forgive

Center for Responsible Lending

Across the nation and multiple generations, student loan debt now surpasses $1.5 trillion. The anxiety, shared by borrowers from all walks of life seeking ways to lift this unsustainable consumer debt, affects multiple life dimensions. In some cases, these burdensome debts threaten the future of America’s middle class.

Two recent developments hold potential for struggling consumers.

On Sept. 28, the independent and nonpartisan Government Accountability Office released findings on the federal Public Service Loan Forgiveness program. Eligible student loan borrowers who have dedicated their careers to public service and met other requirements, such as 10 years of qualifying payments, can have their loan balances forgiven.

The first step toward forgiveness requires that interested borrowers are initially screened to certify their employment and that their loans meet threshold criteria. Once certified, borrowers submit a loan forgiveness application for a final check before forgiveness is approved.

Although PSLF legislation was enacted in 2007, September 2017 was the first time that borrowers became eligible for the application for forgiveness. And according to GAO findings, forgiveness approvals are minute compared to those who qualify.

As of June 2018, more than 1.2 million student loan borrowers requested to be certified, with 890,000 ultimately certified eligible; 28,000 applied for loan forgiveness, thinking that they had met the 10-year payment and employment requirements. Shockingly, of these, only 96 – less than one-half of 1 percent – received forgiveness.

“Education has used various outreach methods to inform borrowers about PSLF, but the large number of denied borrowers suggests that many are still confused by the program requirements,” according to the GAO report.

In response, the Department of Education has now agreed to all GAO recommendations. These include: comprehensive guidance for borrowers and servicers alike, more information about qualifying employers, standardized payment information and enough detailed information to help identify payment counting errors.

In a related but separate action Oct. 3, the American Federation of Teachers filed a federal class-action lawsuit alleging that the nation’s largest student loan servicer, Navient, misled borrowers, preventing some of those in public service professions from accessing PSLF, just to boost its own profits. The action was brought by nine AFT members from four states: California, Florida, Maryland, and New York.

“The PSLF program is life-or-death critical to America’s public servants who otherwise would never be able to overcome their student debt burden. … Navient has not been living up to its obligation to help vulnerable borrowers get on the best possible repayment plan and qualify for PSLF. Instead, Navient has harmed and continues to harm millions of hard-working public servants by routinely providing false information to these borrowers preventing them from qualifying for the PSLF program,” the complaint stated.

By deceiving borrowers with false information, misrepresentations and fraudulent conduct, the complaint also cites several other concerns:

• Navient is responsible for servicing over $205.9 billion in federal student loans, owed by approximately 6.1 million accounts.

• Since 1983, the cost of higher education has risen more than 700 percent – five times greater than inflation and even faster than health care costs.

• From 1996 to 2015, teacher pay fell by $30 per week while pay for other college graduates increased by $124, according to the Economic Policy Institute.

“No one goes into public service to strike it rich; they do it out of a deep commitment to students, patients and the public good,” said Randi Weingarten, AFT president. “But we cannot attract the best and brightest to these careers if promises of debt relief are deliberately broken.”

For much of Black America, still-soaring student debt brings yet another financial hurdle to overcome in addition to other disproportionate and historic struggles to obtain the full benefits of being a citizen and consumer.

Disproportionate Black student debt makes for an even more fragile Black middle class, according to Jason N. Houle of Dartmouth College and Fenaba R. Addo with the University of Wisconsin at Madison.

“We theorize that racial disparities in student loan debt accumulation and repayment are a function of racialized economic hardship and discrimination across the life course,” wrote the two scholars in a new report for the Russell Sage Foundation. “Some have argued that the student loan market is not unlike the mortgage market, where Blacks lack access to fair credit and are disproportionately steered toward high-interest loans that are difficult to repay.”

The esteemed scholars may be right. But in neighborhoods across the country, Black people do not need to theorize. We live that agony every day and nearly every year. Perhaps it is time to shift from research and data points to activist engagement.

To put it another way, what are we prepared to do about it?

Charlene Crowell is the communications deputy director with the Center for Responsible Lending. She can be reached at


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